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• Provide T2 of support to client and end user via calls, email, live chat and ticketing system.
• Troubleshoot and resolve IT issues, related with Microsoft product, networking, hardware, software, and IT setup (Wins 10, MS Office, Outlook, printers, etc).
• Assist in IT projects, maintenance, and global team coordination.
• Manage IT assets, software licensing, and documentation.
• Provide user training and support to improve productivity.
• Provide remote/onsite IT support if necessary

• Diploma or above with major in Computing / Information Technology or related disciplines.
• Solid experienced in technical support, helpdesk or relevant working experience.
• Familiar in support Microsoft Product including Microsoft Windows 10/11, Microsoft Office 2019/2016, Azure, Active Directory, SharePoint, Team, One Drive, Windows Server 2019/2016, O365, Exchange Server.
• Hand on experience in network such as firewall, switches and routing.
• Experience in IT infrastructure such as network, server, and system.
• Experience in cloud & virtualization such as VMWare, Azure, AWS will be added advantage.
• Possesses ITIL or MCSE or cloud related certifications will be an advantage.
• Immediately available is highly preferred.

Job Description:

Key Responsibilities:

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  Design, develop, and maintain backend systems and APIs that interface with blockchain networks, smart contracts, and decentralized storage.
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  Build and deploy serverless and decentralized backend services using Web3 technologies (e.g., Ethereum, Solana, Polygon, etc.).
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  Implement secure, scalable, and performant APIs to interact with blockchain and off-chain data.
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  Work with blockchain teams to integrate Web3 services into existing and new decentralized applications (dApps).
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  Design and optimize solutions for large-scale blockchain data storage, indexing, and querying.
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  Contribute to the architecture and engineering practices to ensure that backend systems are secure and scalable.
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  Implement event-driven architecture, handling events triggered by smart contracts, transactions, and blockchain state changes.
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  Collaborate with cross-functional teams to design and implement new features and improvements.
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  Troubleshoot, debug, and optimize backend performance and security issues.
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  Ensure that backend systems comply with industry best practices and standards for security and privacy in the Web3 ecosystem.

Required Skills & Qualifications:

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  Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
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  Strong proficiency in backend programming languages such as Go or Python .
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  Hands-on experience with smart contracts (e.g., Solidity, Vyper, etc.) and interacting with blockchains (Ethereum, Solana, etc.).
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  Solid understanding of decentralized protocols, blockchain networks, consensus algorithms, and token standards.
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  Knowledge of data structures, algorithms, and designing systems for scalability and performance.
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  Familiarity with serverless architecture, AWS, GCP, or other cloud platforms.
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  Experience with Docker, Kubernetes, and continuous integration/continuous deployment (CI/CD) practices.
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  Knowledge of cryptographic concepts, such as public/private key infrastructure, encryption, hashing, and digital signatures.
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  Strong understanding of security best practices related to Web3 technologies.
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  Excellent problem-solving skills, and the ability to work collaboratively in a fast-paced environment.
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  Familiarity with Git, version control, and agile development workflows
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  Welcome candidates who are no experience but interested in crypto!

Key Responsibilities:

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  Collaborate with stakeholders to gather and analyze business and system requirements.
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  Design and document scalable system architecture and APIs using Node.js.
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  Evaluate current systems and processes for optimization and scalability.
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  Work closely with developers, QA, DevOps, and product teams throughout the SDLC.
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  Translate functional requirements into technical specifications.
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  Assist in defining data models, system integrations, and performance benchmarks.
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  Troubleshoot and resolve system issues or bugs in a timely manner.
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  Create technical documentation and user manuals as needed.

Requirements:

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  Bachelor's degree in Computer Science, Information Systems, or a related field.
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  Work experience with backend development, primarily in Node.js.
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  Solid understanding of RESTful APIs, microservices architecture, and asynchronous programming.
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  Experience with databases such as MongoDB, PostgreSQL, or MySQL.
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  Strong analytical and problem-solving skills.
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  Familiarity with system design tools (e.g., UML, flowcharts, sequence diagrams).
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  Excellent communication skills with both technical and non-technical stakeholders.
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  Experience with version control systems (e.g., Git).

Nice to Have:

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  Experience with cloud platforms (AWS, Azure, GCP).
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  Exposure to CI/CD tools and DevOps practices.
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  Knowledge of containerization technologies like Docker and Kubernetes.
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  Familiarity with Agile methodologies.

• Responsible in planning, design, implementation, and maintenance of enterprise-level network systems, including LAN, WAN, WLAN, VPN, and firewall technologies.
• Provie operational administration and troubleshooting of network infrastructure, including LAN, WAN, voice and video.
• Providing technical guidance and assistance to the network implementation and operations team.
• Provide support and maintain the regional data center and local network infrastructure.
• Involve in the global infrastructure and operations technical governance process.
• To handle and manage network infrastrucrure projects whenever necessary and work closley with stakeholders and vendors.
• Direct report to IT Director.

• Good understanding on networking concepts and familiar with TCP/IP, OSPF, BGP, MPLS, VPN, WLAN, and firewall.
• Experienced in network infrastructure projects, including experience with MPLS, firewall, SD-WAN, and SDN would be an advantage.
• Possess relevant professional qualifications will be a plus siuch as CCNA/CCNP/CCIE.
• At least 8 years relevant and practical experience and related education.
• Strong analytical and problem solving skills with the ability to learn quickly and work under pressure.
• Good communication skill in both English and Chinese.
• Degree in Information Technology or related discipline.
• Candidate with less experience will consider as network engineer.

Key Responsibilities

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  Identify, engage, and acquire new B2B and government clients, public sector...etc in the AI, IoT, and Smart City sectors.
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  Develop and execute strategic sales plans to achieve business targets across assigned markets.
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  Build and manage a healthy sales pipeline through networking, industry events, cold outreach, and inbound leads.
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  Understand client needs and tailor solutions based on the company's AI, IoT, cloud, and data analytics capabilities.
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  Collaborate with technical teams to deliver customized proposals, RFP responses, and solution demos.
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  Lead contract negotiations, pricing, and deal closures in coordination with internal stakeholders.
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  Maintain strong post-sales relationships to ensure customer satisfaction and identify upselling opportunities.
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  Provide market feedback and contribute to product strategy and business model evolution.

Qualifications

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  Bachelor's degree in Business, Engineering, IT, or related field (MBA preferred).
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  5-10 years of experience in enterprise solution sales, preferably in AI, IoT, Smart City, or Cloud technologies.
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  Demonstrated success in meeting/exceeding sales targets and closing large, complex deals.
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  Strong understanding of public sector or municipal digital transformation initiatives.
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  Excellent communication, presentation, and negotiation skills.
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  Ability to work independently, manage multiple stakeholders
• Less exprience can consider as a Pre-sale engineer

Preferred Skills

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  Familiarity with digital twin, smart infrastructure, or urban data platforms.
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  Prior experience working with system integrators, technology OEMs, or government technology tenders.
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  Strategic mindset with a passion for emerging technologies and sustainability.

• Design, implement, and maintain database systems to ensure optimal performance, security, and reliability.
• Develop and enforce database architecture standards, guidelines, and best practices.
• Design and implement infrastructure architecture to support database systems, ensuring scalability and robustness.
• Collaborate with cross-functional teams to integrate database solutions with other IT systems and applications.
• Manage and monitor database environments (e.g., SQL Server, Oracle, MySQL, PostgreSQL) to ensure high availability and performance.
• Develop and maintain backup and recovery strategies to ensure data integrity and availability.
• Maintain comprehensive documentation for database operations and administration.
• Provide subject matter expertise for service continuity and disaster recovery solutions development, implementation, and testing.
• Stay current with database technologies, including changes, updates, and best practices.
• Assist in database migrations and upgrades.
• Provide deployment support and fixes for database configurations.
• Troubleshoot database issues, collaborating with other IT teams and vendor support for quick and effective resolution.
• Work with vendors for project delivery and support.

• Bachelor's degree in information technology or computer science, with a minimum of 10 years of relevant DBA experience.
• A minimum of 4 years of Database Architecture design and working with cross functional teams
• Extensive experience in database administration and operation (e.g., SQL Server, Oracle, MySQL, PostgreSQL).
• Proven experience in database design, performance tuning, and optimization.
• Significant experience in infrastructure architecture design to support database systems.
• Proven ability to work effectively with cross-functional teams to deliver integrated solutions.
• Strong experience in backup and recovery management.
• Proficiency in scripting languages (e.g., SQL, PL/SQL, T-SQL, PL/pgSQL).
• Relevant certifications (e.g., Oracle Certified Professional, Microsoft Certified: Azure Database Administrator) are a plus.
• In-depth knowledge of database management systems and tools.
• Experience in migration projects involving databases.
• Practical experience managing and supporting database solutions.
• Ability to prioritize and self-manage varied workloads against agreed deadlines.
• Understanding of ITIL Framework and Change processes.

Requirements

• Provide in-house IT support from Tier 1 to Tier 2 (remote and on-site) for retail stores and back office.
• Install and configure PC/Mac hardware and software.
• Set up, support, and troubleshoot POS and payment systems.
• Configure and manage mobile devices.
• Diagnose and resolve system and network issues.
• Maintain IT asset records and documentation.
• Manage hardware and software licenses

• Experienced in technical support or similar duties
• POS system experience will be an advantage.
• Experienced in handle issue related with Active Directory, Group Policy, O365, virtualization, and cloud computing is a plus.
• Knowledge of networking (AP, routing, switching, firewalls, IP addressing).
• Attend to emergency support when needed.
• Fluent in English and Chinese (written and spoken).