IT Support Specialist

Job Description

We are seeking for experience IT Engineer to join our client. You will play an important role in deliver Tier 2 support toward end user.



Job Responsibilities

• Provide T2 of support to client and end user via calls, email, live chat and ticketing system.
• Troubleshoot and resolve IT issues, related with Microsoft product, networking, hardware, software, and IT setup (Wins 10, MS Office, Outlook, printers, etc).
• Assist in IT projects, maintenance, and global team coordination.
• Manage IT assets, software licensing, and documentation.
• Provide user training and support to improve productivity.
• Provide remote/onsite IT support if necessary

Job Requirements

• Diploma or above with major in Computing / Information Technology or related disciplines.
• Solid experienced in technical support, helpdesk or relevant working experience.
• Familiar in support Microsoft Product including Microsoft Windows 10/11, Microsoft Office 2019/2016, Azure, Active Directory, SharePoint, Team, One Drive, Windows Server 2019/2016, O365, Exchange Server.
• Hand on experience in network such as firewall, switches and routing.
• Experience in IT infrastructure such as network, server, and system.
• Experience in cloud & virtualization such as VMWare, Azure, AWS will be added advantage.
• Possesses ITIL or MCSE or cloud related certifications will be an advantage.
• Immediately available is highly preferred.

This is a fantastic opportunity and great project to work with 5 working days a week, comprehensive remuneration packages and training provided. We are hiring within the month and If you think this role is suitable for you please send your CV to Carsten, c.chin@tenthrevolution.com or call me at +852 3018 0384 to discuss further.